Terms

These terms and conditions have been put in place to ensure fairness between all of our customers and ourselves. They help ensure we are able to offer a high level of service to everyone.

Using our web site or placing of an order indicates your acceptance of these Terms and Conditions. Please read them carefully. The submission of an order form and payment will be treated as an offer by you to purchase goods from us subject to these terms and conditions.

Our terms and conditions meet the minimum standards required under UK distance selling regulations and we reserve the right to alter them on a per order/customer basis at any time, using the UK regulations as a minimum standard, without notice. We will only do this under specific circumstances. For example; When the customer or delivery address is outside the UK, the products or services purchased are not part of our standard offerings or other regulations apply.

Privacy

I Sally Nencini am the data-controller of your personal information as it relates to my shop.

When you place an order from me, I will receive your name, delivery address and email address from my website. I will only use these details to process and deliver your order, or deal with any queries you have related to that order. If you send me a message using the contact button on my website, I will receive your username and email address.

The only circumstances in which I will share your data are in processing your order or complying with the law. I will never use or pass on your information to third parties for marketing purposes or any other purpose, other than the circumstances listed below, or add you to any mailing list without your explicit consent. The circumstances in which I may share your data are:
• With my website to comply with my obligations.
• With delivery companies to fulfil your order.
• To comply with legal or tax obligations.

I will only retain your details for as long as necessary in order to process the transaction and I will securely store any data collected during that period. I retain personal data related to orders or customer queries for six years. After this time I will delete your data from my records.

You have the right to know what personal data I hold about you, and to ask for that data to be changed or deleted. You also have the right to complain to the ICO if you believe there is a problem with the way I handle your data.

Description of Goods

As items we sell are hand made and/or made from natural materials, any descriptions, colours, measurements and photographs should be considered approximate and for guidance only.

Product photographs and other images may contain items that help show the product in context. For example: the product may be placed in a room or situation where it's design to be used. These additional items are not supplied as part of the product and are shown for illustrative purposes only.

As each item is handmade, the final product may look slightly different. You should also consider colours and quality of the image may vary slightly from computer to computer and therefore should only be considered as a guide.

Damaged/Faulty Goods

All goods are checked before dispatch, but in the unlikely event of any items arrived damaged or faulty, you should notify us within a reasonable time period, usually 24 working hours after accepting delivery of the goods, giving details of the damaged or faulty items.

Email

Our main method of trading is via the internet and all communication will be made by email. When asked to enter an email address, please supply a valid address that is checked on a regular basis. Failure to provide a suitable email address may mean your order is delayed. It is your responsibility to ensure you can accept email from our domains. Please ensure any anti-spam software or system used by yourself or your service provider is updated accordingly. We can not be held responsible for any situation caused by email that does not arrive.

Website/Photographic Content

All web site content including text, graphics, images, button icons, logos, audio/video clips and software is the property of Sally Nencini and is protected by international copyright law. You may not use this content without written permission from the content owner.